Can your AI employee talk to customers without risking your brand or customer experience?
In Episode 6 of Your First AI Employee: A Beginner’s Guide, Emma Gordon and Arthur Finch break down how small businesses can safely let AI handle customer conversations — and when it should hand things over to a human.
You’ll learn:
How AI can answer customer questions 24/7
What types of messages AI should handle first
When AI should escalate to a real person
How to set clear boundaries for safe AI customer support
This episode is powered by SimplaBots, an AI platform built to help small businesses save time, respond faster, and stay organized with simple AI tools.
